Refunds and cancellation

Try it before you pay

Every paid plan has a 14-day trial that takes no card. The lookup itself is free and unlimited on this website, and the API answers 100 calls a day with no key at all. By the time anything is charged you have had every chance to find out whether the thing works for you.

Cancelling

Cancel any time from your account page: the Manage or cancel subscription button opens the billing portal at Creem, our merchant of record, where you can cancel yourself without writing to anyone.

Cancelling stops the next renewal. It does not cut off access you have already paid for — your plan keeps working to the end of the period, and your watch list, change history and delivery log stay where they are.

Refunds

Subscriptions are billed monthly in advance and are not pro-rated, because you can always stop before the next one. Beyond that, we would rather refund than argue:

• Charged by mistake — a renewal you meant to cancel, or a second charge on the same account: refunded in full, no questions.
• The service did not work — if monitoring missed a pass, or the API was unavailable for a meaningful part of the period, write to us and we will refund that period.
• Changed your mind early — within 14 days of a first charge, if you have barely used the plan, ask and we will refund it.

Ask by writing to hello@checkmycarrier.com from the address on the account. We answer within two business days. Refunds go back to the card that paid, through Creem, and usually appear in 5–10 business days depending on your bank.

Who charges you

Payments are taken by Creem, our merchant of record, named on the checkout page and on your card statement. Creem handles the card, the tax and the invoice; CheckMyCarrier never sees or stores a card number. Statutory refund and withdrawal rights that apply where you live are unaffected by anything on this page.

Nothing hidden behind a price change

If a plan's price changes, it changes for new subscriptions first, and existing subscribers are told by email before it applies to them — with enough time to cancel if they would rather not continue.